Contact Us

We love to chat! Click that chat bubble at the bottom right side of the screen, we'll usually respond within minutes when we are online.

Night owl? Click the chat button, if we're offline you can still leave a message! We'll reply back to you as soon as we're back online.

Exchanges/Returns

We have a 21 day exchange/return policy, effective starting on the delivery date of your order. All items must be in NEW condition (unworn and unwashed) in order to be accepted. We have the right to refuse the exchange or return if the items do not meet this criteria.

You can exchange your item for a new size/style (if available) or you can return your item for a refund to the original method of payment. If your item was a gift, you can receive store credit. Please note that the initial shipping fee is not refunded for a return.

The customer is responsible for shipping costs to ship the item back to our warehouse. We provide free shipping for exchanges to send you your new item.

To begin an exchange or return please email support@thentvs.com. 

Currency

Our product prices are shown in USD. If you’re an international customer, you will be charged in your currency. Some provinces in Canada will charge an extra duties/tax fee. Please check with your bank for further information. We accept PayPal and all major credit cards.

Shipping

We ship worldwide! All domestic orders take 3-5 business days to process. International orders can take up to 21 days for shipping.

Processing

Once your package leaves our hands and is in the hands of USPS, sadly, we are no longer responsible for the package. In the unfortunate event that a problem does arise, please contact USPS or the postal carrier. 

Questions? Just ask!  

Please email us at support@thentvs.com if you have any questions or comments.